First IP-2-IP (SBC – MG) integration of Genesys & AudioCodes in BPO

Based in Mumbai, India, DeAtlantic Creative Solutions Pvt. Ltd (www.deatlantic.com), is a provider of business process outsourcing (BPO) services focusing on end-to-end technical helpdesk support, customer care and telesales for a global clientele. Among DeAtlantic’s customers are Google Adwords, Barclays and other leading companies around the world.

DeAtlantic was assisted in this project by SmartConnect Technologies (www.smartconnectt.com). SmartConnect is a boutique consulting and solutions delivery organization, specializing in providing its clients with end-to-end “Unified Interaction Management and Communications” solutions.

DeAtlantic Case Study – AudioCodes

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About Srikanth SESH

Visionary, Though Leader, Entrepreneur, Mentor

Posted on August 5, 2011, in Contact Centres, Customer Interaction Management, Multichannel Interactions, Private Cloud Computing, Universal Queue. Bookmark the permalink. Leave a comment.

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